{"id":1983,"date":"2025-09-17T14:21:07","date_gmt":"2025-09-17T14:21:07","guid":{"rendered":"https:\/\/faqs.travelcompositor.com\/?post_type=manual_documentation&#038;p=1983"},"modified":"2025-09-18T10:31:14","modified_gmt":"2025-09-18T10:31:14","slug":"see-clients-purchase-attempts","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/bookings\/see-clients-purchase-attempts\/","title":{"rendered":"Can I see my clients purchase attemps?"},"content":{"rendered":"\n<p>We have a functionality to check all the booking purchase attemps not finalized by a user.<\/p>\n\n\n\n<p>Our system will store as a travel idea all the attemps where from the booking process the user has reached the payment system but for several reasons has not completed the booking (credit card denied, scrolled back, closed the web etc).<\/p>\n\n\n\n<p>To view these attemps you must enter our back office ideas &amp; Users &#8212;-&gt; Ideas and activate the filter &#8220;purchase attemps&#8221;. Here your will see always the same title format including the date of that purchase attemp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"718\" height=\"913\" src=\"https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image.png\" alt=\"\" class=\"wp-image-1984\" srcset=\"https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image.png 718w, https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-236x300.png 236w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><\/figure>\n\n\n\n<p>From here your will see all the booking purchase attemps make in any booking engine. To view only the purchase attemps for holiday packages you must enter Ideas &amp; Users &#8212;-&gt; Holiday packages where you will find the same filter.<\/p>\n\n\n\n<p>To view the passenger data of this purchase attemp you have to open the purchase attemps travel idea and quote it, when reaching the passenger data step you will see it filled in with the passenger date the original user inserted.<\/p>\n\n\n\n<p>This functionality is really handfull to contact the clients to try to finalize these bookings<\/p>\n\n\n\n<p>Linked to this you can also keep a close eye on the purchase attemps from the &#8220;Notifications option in the back office. Enter Microsites &#8212;&gt;&nbsp;<a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/sites.google.com\/view\/engpackdelclientetravelc\/travelc-clients-pack\/instruction-manuals\/back-office-manual\/operations\/notifications-mail-sent-report#h.1zrbfi9r05kn\">Notifications<\/a>&nbsp;where you will see all the alert messages of payments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"55\" src=\"https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-1-1024x55.png\" alt=\"\" class=\"wp-image-1985\" srcset=\"https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-1-1024x55.png 1024w, https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-1-300x16.png 300w, https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-1-768x42.png 768w, https:\/\/faqs.travelcompositor.com\/wp-content\/uploads\/2025\/09\/image-1.png 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":152,"menu_order":15,"template":"","manualdocumentationcategory":[11],"manual_doc_tag":[],"class_list":["post-1983","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can I see my clients purchase attemps? - faqs.travelcompositor.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faqs.travelcompositor.com\/en\/documentation\/bookings\/see-clients-purchase-attempts\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I see my clients purchase attemps? - faqs.travelcompositor.com\" \/>\n<meta property=\"og:description\" content=\"We have a functionality to check all the booking purchase attemps not finalized by a user. 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