{"id":2383,"date":"2025-09-19T11:15:18","date_gmt":"2025-09-19T11:15:18","guid":{"rendered":"https:\/\/faqs.travelcompositor.com\/?post_type=manual_documentation&#038;p=2383"},"modified":"2025-09-19T11:15:19","modified_gmt":"2025-09-19T11:15:19","slug":"amadeus-hotels","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/amadeus-hotels\/","title":{"rendered":"Amadeus hotels"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>SELL ERROR EXPIRATION DATE MISSING OR INVALID<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When we configure this connection in the system it is required a valid credit card to use as a form of paying by Amadeus. If yu see this erres please contat TravelC to provide a new credit card to be used.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>java.net.SocketTimeoutException: Connect timed out<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This error shows when we are not receiving response from Amadeus and causes a timeout. Could be a temporaly server problem. Please try again in a few minutes after veryfiying the the provider panel if booking mas made or not.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SELL ERROR NO ROOMS AVAILABLE AT REQUESTED PROPERTY<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When waiting to receive the booking confirmation if this error shows is that the availability has been lost. Check in providers panel and retry booking.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>java.lang.NullPointerException: Cannot invoke &#8220;java.math.BigDecimal.doubleValue()&#8221; because the return value of &#8220;com.tr2.binding.amadeus.hbkrcr.HotelTaxesServiceChargesFeesType198727S.getAmount()&#8221; is null. Price changed xxx<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This could be cause due to a price change when receiving the booking confirmation or that the hotel booked as wrong prices loaded. Check with provider is the booking is correctly confirmed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Price changed xxx<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When placing the booking we received the confirmation with a price change. In these cases the booking in providers panel will be updated with this new price<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>HOTEL SELL ERROR Invalid Form of Deposit<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Your account with Amadeus has a wrong payment configuration. Please contact with Amadeus to solve this<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AMADEUS HOTEL SELL ERROR ROOM TYPE NOT AT LOCATION<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Availability loss when confirming the service. Please check if booking is made with the provider and\/or retry booking<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2346,"menu_order":21,"template":"","manualdocumentationcategory":[11],"manual_doc_tag":[],"class_list":["post-2383","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amadeus hotels - faqs.travelcompositor.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/amadeus-hotels\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amadeus hotels - faqs.travelcompositor.com\" \/>\n<meta property=\"og:description\" content=\"When we configure this connection in the system it is required a valid credit card to use as a form of paying by Amadeus. 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