{"id":2415,"date":"2025-09-19T11:27:30","date_gmt":"2025-09-19T11:27:30","guid":{"rendered":"https:\/\/faqs.travelcompositor.com\/?post_type=manual_documentation&#038;p=2415"},"modified":"2025-09-19T11:27:30","modified_gmt":"2025-09-19T11:27:30","slug":"grn-connect","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/","title":{"rendered":"GRN Connect"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>RENEWHOTEL Hotel is no longer available for the same room type and\/or meal plan<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This error is shown during the booking process, when our system refreshes the availability, the provider responds with error.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GetAvailError No availability for the requested search criteria<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When the providers system is under a heavy load you may see this error. Please try again later<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RENEWHOTEL Hotel is no longer available<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When the providers system is under a heavy load you may see this error. Please try again later<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:Option Not Found In Valuation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The providers thirdparty supplier is sending a sold out availability response. Please retry again<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:Error at supplier&#8217;s end<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The reasons for receiving this error could be 2:<\/p>\n\n\n\n<p><em>Supplier errror &#8211; unkown error<\/em>. Is shown when the room is no longer available with the supplier<\/p>\n\n\n\n<p><em>Price increased for the rates<\/em>. There has been a price increase during availability<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:ProductException(CHECK_RATE, Hotel not Available)<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The hotel available is now sold out for that room\/rate. Please retry again later<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Price increased for the rates<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The hotel available is now sold out for that room\/rate. Please retry again later. In this case you can try to check inventory with a new search if the same price is available otherwise another next best available price should be selected<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paxes data does not match for the room_reference<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The error is related to booking a room with Infants. Theproperty will considen then has children but they have an error processing this information,. Please retry to make the booking intertin children instead of infants<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RateIncorrectInCM: RateIncorrectInCM &#8211; Rate is mismatch, Agoda Amount : 35.22, IHGD Amount : 116.41, Difference : 81.19, differencePercent: 69.744867279443347 %&#8221; ], &#8220;code&#8221; : 5138<\/strong><\/li>\n<\/ul>\n\n\n\n<p>One of the responses of GRN thirdparty has come with a price change. Please restart availability in order for the provider to refresh the price<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Error booking hotel GRN: Supplier error:Final Reservation Price Check failed before booking.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Price changed befote making the booking from the provider. Please try again<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:503::AllotmentNotAvailable: AllotmentNotAvailable &#8211; There is no matched room<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The hotel available is now sold out for that room\/rate. Please retry again later. In this case you can try to check inventory with a new search if the same price is available otherwise another next best available price should be selected<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Final Reservation Price Check failed before booking. (Rate Requested<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Error caused due to price changed. The prices are dynamic and if if took too long in the booking process between step and step you could encounter this error<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Insufficient credit to create the booking<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Yo do not have sufficient credit with your providers account to make the booking. Please contact with GRN in order the increase your balance<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00a0Supplier error:Unexpected system error or price has changed or marca tag with value &#8216;&lt;VALOR>&#8217; is wrong. It must have 2 characters.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Error between GRN and their thirdparty error. Please retry again and if problem persist contact GRN in order to disable this provider<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:Duplicate booking request received<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Is shown when there are the booking request is identical to a previous confirmed one. Please check your previous bookings<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:Supplier error: The price is no longer available or increased<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Error caused due to price changed. The prices are dynamic and if if took too long in the booking process between step and step you could encounter this error<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service is booked, but mealplan changed from Bed and Breakfast to Room Only.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When receiving the confirmation, our system has detected that the meal plan has changed. Please check the booking in providers panel and correct it if needed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Error booking hotel GRN: Cancellation Policy has changed from Search to Book<\/strong><\/li>\n<\/ul>\n\n\n\n<p>In the booking process, when jumping to the next step there has been a change in the cancellation policies. Please check them and be aware<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:Booking was not confirmed. Price changed<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Error caused due to price changed. The prices are dynamic and if if took too long in the booking process between step and step you could encounter this error<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supplier error:The availability for this hotel is exhausted during the time of booking. Select another hotel<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The hotel available is now sold out for that room\/rate. Please retry again later. In this case you can try to check inventory with a new search if the same price is available otherwise another next best available price should be selected<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2346,"menu_order":37,"template":"","manualdocumentationcategory":[11],"manual_doc_tag":[],"class_list":["post-2415","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GRN Connect - faqs.travelcompositor.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GRN Connect - faqs.travelcompositor.com\" \/>\n<meta property=\"og:description\" content=\"This error is shown during the booking process, when our system refreshes the availability, the provider responds with error. When the providers system is under a heavy load you may see this error. Please try again later When the providers system is under a heavy load you may see this error. Please try again later [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/\" \/>\n<meta property=\"og:site_name\" content=\"faqs.travelcompositor.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/grn-connect\\\/\",\"url\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/grn-connect\\\/\",\"name\":\"GRN Connect - faqs.travelcompositor.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/#website\"},\"datePublished\":\"2025-09-19T11:27:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/grn-connect\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/grn-connect\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/grn-connect\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Booking errors from providers\",\"item\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/documentation\\\/booking-errors-from-providers\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"GRN Connect\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/\",\"name\":\"faqs.travelcompositor.com\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/faqs.travelcompositor.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"GRN Connect - faqs.travelcompositor.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/","og_locale":"en_GB","og_type":"article","og_title":"GRN Connect - faqs.travelcompositor.com","og_description":"This error is shown during the booking process, when our system refreshes the availability, the provider responds with error. When the providers system is under a heavy load you may see this error. Please try again later When the providers system is under a heavy load you may see this error. Please try again later [&hellip;]","og_url":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/","og_site_name":"faqs.travelcompositor.com","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/","url":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/","name":"GRN Connect - faqs.travelcompositor.com","isPartOf":{"@id":"https:\/\/faqs.travelcompositor.com\/en\/#website"},"datePublished":"2025-09-19T11:27:30+00:00","breadcrumb":{"@id":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/grn-connect\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/faqs.travelcompositor.com\/en\/"},{"@type":"ListItem","position":2,"name":"Booking errors from providers","item":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/"},{"@type":"ListItem","position":3,"name":"GRN Connect"}]},{"@type":"WebSite","@id":"https:\/\/faqs.travelcompositor.com\/en\/#website","url":"https:\/\/faqs.travelcompositor.com\/en\/","name":"faqs.travelcompositor.com","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/faqs.travelcompositor.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2415\/revisions"}],"predecessor-version":[{"id":2416,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2415\/revisions\/2416"}],"up":[{"embeddable":true,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2346"}],"wp:attachment":[{"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/media?parent=2415"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2415"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/faqs.travelcompositor.com\/en\/wp-json\/wp\/v2\/manual_doc_tag?post=2415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}