{"id":2421,"date":"2025-09-19T11:28:42","date_gmt":"2025-09-19T11:28:42","guid":{"rendered":"https:\/\/faqs.travelcompositor.com\/?post_type=manual_documentation&#038;p=2421"},"modified":"2025-09-19T11:28:43","modified_gmt":"2025-09-19T11:28:43","slug":"hotelston","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelcompositor.com\/en\/documentation\/booking-errors-from-providers\/hotelston\/","title":{"rendered":"Hotelston"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>error 531: You don&#8217;t have the permissions to make a booking! Please contact your Sales Manager for more info<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You don&#8217;t have sufficient credit in your account with the provider to complete the booking. Please contact them to increase your balance. In the meantime we recommend you to disconnect this provider<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>error 1006: Price has changed.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Price has changed during any step of the booking process. Please check the price change and continue o restard the search iin order for the price to be updated<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>error 414: Internal system error(&#8216;Wrong login details &#8211; could not authenticate user!&#8217;). Please contact IT staff.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Could be caused because the credentials supplied to TravelC that are being used are not correct. Please check the credentials provided and contact TravelC in order to update them<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>error 501: Unable to confirm booking xxxx Please contact IT staff (use booking reference provided)! trackingId xxxx<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Connection error during the booking confirmation of the provider. Please check the status in the providers panel and update manually the booking in the system. If booking not confirmed please retry later<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>error 1006: No offers found with given criteria (internal id=43)<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Availability error fro mthe provider. 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