{"id":2336,"date":"2025-09-19T09:02:56","date_gmt":"2025-09-19T09:02:56","guid":{"rendered":"https:\/\/faqs.travelcompositor.com\/?post_type=manual_documentation&p=2336"},"modified":"2025-09-19T09:03:23","modified_gmt":"2025-09-19T09:03:23","slug":"what-do-i-do-to-avoid-fraud-bookings","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelcompositor.com\/es\/documentation\/fraud-and-security\/what-do-i-do-to-avoid-fraud-bookings\/","title":{"rendered":"\u00bfQu\u00e9 debo hacer para evitar las reservas fraudulentas?"},"content":{"rendered":"

Bas\u00e1ndonos en nuestra experiencia podemos decirle que la principal herramienta para evitar reservas fraudulentas es su sistema de pago, all\u00ed deber\u00eda estar bloqueada la mayor\u00eda de esas reservas...<\/p>\n\n\n\n

COSAS QUE HAY QUE COMPROBAR PARA EVITAR LAS RESERVAS FRAUDULENTAS:<\/strong><\/p>\n\n\n\n

COMPROBAR LOS REGISTROS DE USUARIOS:<\/strong><\/p>\n\n\n\n

Es muy recomendable monitorizar el registro de usuarios desde su back office OPERACIONES -->NOTIFICACIONES<\/strong>. Aqu\u00ed ver\u00e1s las altas de usuarios en directo. Preste mucha atenci\u00f3n a:<\/p>\n\n\n\n

<\/p>\n\n\n\n

1- <\/strong>Los usuarios se registraron con largas cadenas de nombres que inclu\u00edan muchos n\u00fameros utilizando principalmente gmail:<\/p>\n\n\n\n

   kometlor932@gmail.com<\/p>\n\n\n\n

   edi040495@gmail.com<\/p>\n\n\n\n

2-<\/strong> Cuidado con los correos electr\u00f3nicos registrados con el dominio yandex.com<\/strong><\/p>\n\n\n\n

3-<\/strong> Atenci\u00f3n en usuarios con email creados con webs de direcciones de email temporales<\/p>\n\n\n\n

\n

como https:\/\/temp-mail.org\/en\/change<\/a> o https:\/\/www.1secmail.com\/?login=1qfcn3dyho&domain=qiott.com<\/a>.<\/p>\n<\/blockquote>\n\n\n\n

4-<\/strong> Preste especial atenci\u00f3n a los usuarios registrados en IPS de pa\u00edses que normalmente no pertenecen a su mercado objetivo.<\/strong>. Specially IPS from countries like United Stated, Russia, Mexico or Indonesia.<\/p>\n\n\n\n

5-<\/strong> Otra se\u00f1al de un ataque fraudulento es que en cuesti\u00f3n de minutos veas varios usuarios registrados con patrones similares<\/p>\n\n\n\n

QU\u00c9 HACER SI DETECTAMOS UN USUARIO SOSPECHOSO:<\/strong><\/p>\n\n\n\n

Debemos abrir el perfil de usuario para comprobar otros datos insertados:<\/p>\n\n\n\n

1- <\/strong>Compruebe el n\u00famero de tel\u00e9fono (si est\u00e1 insertado) para ver si el c\u00f3digo de pa\u00eds o de \u00e1rea coincide con el pa\u00eds o la IP desde donde se registr\u00f3.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2-<\/strong> Compruebe si el pa\u00eds introducido coincide con la IP desde la que se registr\u00f3.<\/p>\n\n\n\n

Si cualquiera de estos 2 pasos indica discrepancias aumenta el cambio de ser un usuario fraudulento.<\/p>\n\n\n\n

3- <\/strong>Comprobar de google los datos de usuario suministrados como la direcci\u00f3n de correo electr\u00f3nico, n\u00famero de tel\u00e9fono de nombres para ver si hay un rastro que podr\u00eda coincidir y hacer veridic este usuario.<\/p>\n\n\n\n

4- <\/strong>Comprueba lo que el usuario est\u00e1 intentando comprar, para ello podemos ir a IDEAS Y USUARIOS -> IDEAS y en la opci\u00f3n filtrar usuario la opci\u00f3n intentos de compra<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Aqu\u00ed podemos comprobar los intentos de compra almacenados que los usuarios de su microsite han estado realizando. Puede abrir el presupuesto y ver lo que intentaron comprar. Normalmente los usuarios fraudulentos intentar\u00e1n reservar servicios con pago inmediato (el mismo d\u00eda o al d\u00eda siguiente) y reservar\u00e1n hoteles de 4 o 5 estrellas para uno o dos pasajeros adultos. Tambi\u00e9n pueden reservar vuelos para el mismo d\u00eda o al d\u00eda siguiente con los mismos patrones, normalmente para rutas en Indonesia o con aeropuertos mexicanos o brasile\u00f1os.<\/p>\n\n\n\n

SOSPECHAS CONFIRMADAS DE SER UN USUARIO FRAUDULENTO, \u00bfQU\u00c9 HAGO?<\/strong><\/p>\n\n\n\n

Debemos desactivar el usuario. De este modo, este usuario se dar\u00e1 de baja autom\u00e1ticamente y ya no podr\u00e1 iniciar sesi\u00f3n.<\/p>\n\n\n\n

Para ello, abra el perfil del usuario y desact\u00edvelo haciendo clic en el bot\u00f3n inferior PROHIBIR<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Otra caracter\u00edstica es bloquear ciertas IP's haciendo que estos usuarios ingresen inactivados. <\/strong>Cuando un usuario se registra desde una IP bloqueada ver\u00e1 un mensaje indicando que su usuario requiere activaci\u00f3n y recibir\u00e1 un email una vez activado. Recibir\u00e1s un email informando del registro de ese usuario.<\/p>\n\n\n\n

Despu\u00e9s de verificar la informaci\u00f3n, puede activarlo desde la secci\u00f3n de usuarios del back office. Utilice el bot\u00f3n GUARDAR Y ENVIAR CORREO ELECTR\u00d3NICO DE BIENVENIDA para que el usuario reciba una notificaci\u00f3n de activaci\u00f3n.<\/p>\n\n\n\n

Puede bloquear IPS desde nuestra secci\u00f3n de back office MICROSITES ->DESTINOS en la OPCI\u00d3N DE REGISTRO MANUAL.<\/p>\n\n\n\n

La \u00faltima funci\u00f3n que tenemos es bloquear determinados servicios si el usuario que realiza la reserva es de un determinado pa\u00eds o si el usuario reserva servicios hacia o desde un determinado pa\u00eds.<\/p>\n\n\n\n

Si se activa, s\u00f3lo las reservas de vuelos dentro de un pa\u00eds con riesgo de fraude no se realizar\u00e1n con los proveedores. Para el resto de los tipos de reservas, si todos los servicios se encuentran en un pa\u00eds con riesgo de fraude y el inicio de esos servicios se produce en un plazo de 21 d\u00edas o menos, se considerar\u00e1 fraude y no se realizar\u00e1 ninguno de los servicios de esa reserva. Adem\u00e1s, si la persona de contacto es de ese pa\u00eds, la reserva se considerar\u00e1 fraude.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2319,"menu_order":11,"template":"","manualdocumentationcategory":[11],"manual_doc_tag":[],"class_list":["post-2336","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelc"],"yoast_head":"\nWhat do I do to avoid fraud bookings? - faqs.travelcompositor.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faqs.travelcompositor.com\/es\/documentation\/fraud-and-security\/what-do-i-do-to-avoid-fraud-bookings\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What do I do to avoid fraud bookings? - faqs.travelcompositor.com\" \/>\n<meta property=\"og:description\" content=\"Based on our experience we can tell you that the main tool to avoid fraud bookings is you payment system, there it should be blocked most of those bookings.. 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