In a booking in our system first of all your will have to identifly if the service you want to change is consolidated by TravelSoft Services or not. To do this you will have to open that service tab from the booking and view the providers name. If it includes the word TravelC or TravelSoftServices it means that is consolidated by TravelSoft Services and you will have to contact our support team to change. From our back office, fill in the contact form under the section of change a booking.
Si el proveedor es Travelfusion, este proveedor no ofrece soporte para solicitudes de posventa para todas las aerolíneas y trenes que comercializa.Si la aerolínea o compañía de tren no está en la siguiente lista tendrás que contactar directamente con la aerolínea para el cambio o reembolso. En los casos de reembolsos posteriores a esta solicitud, póngase en contacto con nosotros para que comprobemos si se ha recibido el reembolso:
Travelfusion sólo gestionará las siguientes solicitudes de posventa con estos proveedores:
Proveedores para los que se admiten tanto cambios como cancelaciones:
- AJet
- AirAsiaIndia
- AirKBZ
- Azul
- BeNe (only for bookings made under tf Office ID)
- BluebirdAirways
- ChamWings
- ChinaEasternAirlines
- CopaAirlines
- DayTravel
- Euroairlines
- Fly540
- FlyArystan
- FlyDubai
- Flynas
- GoldenMyanmarAirlines
- Hawaiianairlines (only for bookings made under tf Office ID)
- Iryo Conecta
- Jinair (involuntary change only)
- Kamair
- Lionair
- MannyadanarponAirlines
- MyWayAirlines
- OpportunityAir
- PKFare
- Renfe
- Salamair
- SpringAirlines
- StarAir
- SuperAirJet
- Transnusa
- TravelTime
- World2Fly
- tfAir
- tfChinaFlights
- tfJapanFlights
- tfTurkeyFlights
Proveedores para los que sólo se admite el cambio:
- AirAsiaArms
- CitiLink
- Indigo
- LatamAirlines (only for bookings made under tf Office ID)
- Nokair
- SriwijayaairGroup
- WizzairXML (ancillaries only)
- Zipair
Proveedores para los que sólo se admite la cancelación de reservas:
- Aerus
- AirArabia (only for bookings made under tf Office ID)
- AirArabiaMaroc (only for bookings made under tf Office ID)
- AirPremia
- Airbusan
- Avianca (involuntary only)
- CitizenPlane (involuntary cx only)
- FujiDreamAirlines
- Jejuair
- Lionairthai
- Malindoair
- NineAir (only for Non Chinese customers)
- Nouvelair
- PelitaAir
- SkyAirlineXML
- ThaiVietjet
- Vietjet
- tfIndonesiaFlights