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  • Bookings
    • How do I change or cancel a consolidated service in a booking?
    • Can I see my clients purchase attemps?
    • How can I insert remarks in clients booking voucher?
    • I have sufficient consolidator balance but still getting book error "insufficient consolidator balance"
    • I've made a booking, how do I pay the providers?
    • How can I know the navigation language of a booking user?
    • What does the hotel repricing functionality check to show other alternatives?
    • How can I avoid showing status price error in the bookings?
    • Booking error due to payment problems with the providers
    • On request bookings What do I do?
    • My booking is not in status Booked. What do I do?
    • I see a client request of a booking. What is this?
    • In the client request functionality. From where does the client contact us?
    • Where do I receive the clients requests send by the client or agency?
    • In a booking, the provider has cancelled a service. How do I update the status to cancelled?
    • How do I read the cancelation policies of a booked service
    • What is Referral id box that I see in a booking
    • What does navigation language box mean in a booking
    • A booking has been made but the client/agency has not received the confirmation. Why?
    • How does the retry booking work?
  • Holiday packages and Ideas
    • I've loaded a Closed Tour. Do I have to create a Holiday Package with it?
    • Do I have any character restriction in the holiday package or idea title?
    • Can I insert color text in the holiday packages and ideas descriptions?
    • Can I change the font text in the holiday packages and ideas descriptions?
    • Can I share a travel idea or holiday package in a certain language?
    • Can I share a travel idea or holiday package with certain price currency?
  • Home page / Front End
    • How do I upload my cookie policy?
    • How do I add mi companies address to be viewed in my microsite
    • How do I upload my privacy policy?
    • How can I create a destination landing page?
    • How do I change my contact details in the site's footer?
    • How do I upload my terms of use
    • How can I create an hotel landing page?
    • How can I create a link to open a certain search engine?
  • Homepage Search Availability
    • Why a hotel is not showing up in the availability?
    • I can't find a certain room type in accomodation/hotel availability
    • Why that service is not showing with a certain provider?
    • Advance purchase or release days in product availability. How do I configure this?
    • How can I add a remarks during the booking process?
    • No Availability in searches at all or with a certain provider after changing fee configurations
    • I'm not seeing certain airlines with provider Travelfusion
    • Can I set a timeout in availability searches?
    • Why I see Only adults hotels when searching for adults and children?
    • Why I cannot book for more that 1 year in advance?
  • Provider and product management
    • I don't want to sell 1 star category accommodations. How can I ban them?
    • How can I sell only certain accommodations in a destination?
    • How can I prioritize or ban accommodations by country just for a certain provider
    • How can I prioritize an accommodation just with a certain provider?
    • How does the system order activity search results?
    • How can I highlight an accommodation in the availability search?
    • How can I highlight an Activity/ticket in the availability search?
    • I've prioritized or banned my transport and its not working
    • What does the external reference from an idea do?
  • Fees
    • How does the system calculates the booking fees I've configured?
    • I have a provider that will sell me product with my commision margin included. How can I load this in the system?
    • A Provider is selling me commissionable fares. How can I erase or edit this fee?
    • When I have to pay for a booking I see an option to exclude agency commission, how can I remove this option?
    • How can I set up a different agency fee for just one agency?
    • Why do I see an agency management fee in the booking?
    • Custom discount in my operator fee, How can I create?
    • Can I set up a different operator fee per product type, dates, booking type?
    • How do I set a custom fee just for certain services?
    • How do I add a fee for all the contracts of a same supplier?
  • Uploaded contracts
    • How do I add extra services like activities or flights to a closed tour
    • When loading a ticket contract, Can I insert my own type, duration, what's included, excluded and language options?
    • How do I create an access user for a supplier to load is contract in my microsites?
    • How do I restrict a contract to be sold only in a package?
    • How can a restrict a contract service to be offered with a certain advance purchase?
    • I'm seeing twice in the availability the Accommodation I've loaded
    • I've uploaded an hotel in the system and it is not showing
    • I've uploaded ticket or activity in the system and it is not showing
    • I've uploaded a transport in the system and it is not showing
    • I've uploaded a transfer in the system and it is not showing
    • Can I change the font text the contracts descriptions?
    • Can I insert color text in the holiday packages and ideas descriptions?
    • When I sell a contract service, Can I send the booking email to the supplier?
    • Request mandatory passenger phone number, id or bith date of the client when selling a contract service
    • Request mandatory emergency contact of the client when selling a contract service
    • How do I set a warning when a closed tour reaches the minimum passengers to book?
    • how do I set a release day warning for a closed tour I've loaded?
    • When loading an hotel/accommodation. Difference between Rate and season
    • In transfers, What is the difference between Default transfer price and Tranfer prices by occupancy
    • I cannot add transports to my closed tour
  • Others
    • I'm receiving an email with title "Bug improvement". What is this?
    • My Microsite URL is showing non secured. I can I solve this?
    • Which are Travel Compositors fiscal data for invoicing/billing?
    • How can I set up a newsletter authorization parameter
    • How can I get the logs/traces of an availability search?
    • Agency deferred payments days. How do I configure this?
    • My accommodation/hotel provider is sending me package rates, how can I make sure that I'm selling them?
    • System is down or slow. Where can I check the system performance and updates?
    • Why Cant I see the contact/support option in the back office
  • Microsite settings
    • How can I install a web chat?
    • How do I add my domain to my microsite?
    • How do I validate multiple email domains to avoid receiving it as spam or not receiving it?
    • Why do I see the word consolidated in certain providers?
    • I cannot pay the second payment in my deferred booking
    • How can I set a default passenger distribution in the search engines?
    • Why do I see "NO FEES DEFINED" in my providers list?
  • Fraud and security
    • I see a booking in status not booked with Hight fraud risk service. What is this?
    • I'm getting a lot of fraud booking to certain countries. How can I restrict this?
    • I want to restrict users being registered in my microsite from certain countries
    • How can I see the users active in my microsite?
    • What to do during a fraud attack?
    • What do I do to avoid fraud bookings?
  • CMS
    • How can I choose different themes when creating an idea filter banner
  • Booking errors from providers
    • Travelfusion
    • Mystifly
    • Kiwi
    • Aerticket
    • Airtrade
    • Amadeus
    • Consolid
    • Galileo
    • AirGateway
    • Direct Ferries
    • Traffics
    • Sabre
    • Flixbus
    • AIC
    • Alphatours
    • Amadeus hotels
    • American executive
    • Anixe Hotels
    • Booking.com
    • American Tours
    • Anixe
    • Hotelbeds hotels
    • Bookotel
    • Calipso
    • Cupohotel
    • Dingus
    • Destination of the world DOTW
    • Expedia
    • Fastpay
    • Galaxy Vacation
    • Getaroom
    • GRN Connect
    • Go Global
    • Hoteldo
    • Hotelston
    • Civitatis
    • Hotelbeds Tickets
    • Hotelbeds Transfers
    • Carnect
    • Flexible Autos
    • Hotusa
  • Quotes and pricing
    • For flights. Why the system is not quoting RT (round trip fares) that are cheaper than OW'S (one ways)?
    • Can I see the price breakdown per adult and child passenger?

Fraud and security

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Related Articles
  • I can't find a certain room type in accomodation/hotel availability
  • How do I add mi companies address to be viewed in my microsite
  • How can I install a web chat?
  • How do I upload my cookie policy?
  • How can a restrict a contract service to be offered with a certain advance purchase?
  • Can I see the price breakdown per adult and child passenger?

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